Shipping & Returns

When will my order be dispatched?

We make all items to order so we can minimise waste. Our current processing times are 7 working days for apparel and 4 working days for accessories.

We can’t always dispatch your order as soon as you’ve placed it, but we always work hard to get items out to you as quickly as we can.

 

What about shipping?

UK

Our standard UK shipping is Royal Mail 48, which takes between 2 - 5 working days. You can upgrade your shipping to Royal Mail 24 which takes between 1 - 3 working days. Royal Mail are currently prioritising recorded delivery orders. DPD courier is next working day.

 

EU

 

Standard shipping times for EU orders vary during the pandemic. If you're concerned about a missing order and it's been more than 30 days since your order has shipped, please contact us so we can investigate.

Please note that due to Brexit, EU orders may now incur customs fees. We aren't able to offer to cover these fees as things stand. We have our fingers and toes crossed that this is will be a short-term issue.

 

USA

We ship all orders to the US with USPS. They advise 3 - 5 working days for delivery but are experiencing substantial delays during the pandemic. If it's been more than 30 days since your order has shipped and you haven't received it yet please drop us a line so we can investigate.

 

How do returns work?

If your item doesn’t fit or is different to how you expected, we’ll be happy to offer you an exchange or refund within 14 days of you receiving your order. Please do try to only order the size you think you need though - all of our products are made to order and we’re trying to do our bit for sustainability. 

If your item is damaged or faulty, we’ll need a picture so we can send you a replacement free of charge or provide a full refund.

Our only exception to returns are seasonal items as these can’t be re-sold.

To chat to us about a return/exchange, get in touch.